Prop Home Limited Cookie Policy
1. Introduction
Our use of your personal data will be governed by this Privacy Notice.
Prop Home Limited is a controller for the personal information that it collects and uses about you. We will treat your personal information as confidential and in accordance with applicable data protection legislation, and your personal information will only be shared with others in accordance with this Privacy Notice.
This Privacy Notice explains:
- What personal information is
- How we collect your personal information
- The types of personal information we collect
- How we use your personal information
- The legal basis for processing your personal information
- How we share your personal information
- How long we keep your personal information
- How we keep your personal information secure
- Overseas transfers of your personal information
- Your rights in relation to your personal information
- How to make complaints and how to contact us
If there are any changes to the way in which your personal information is used, this Privacy Notice will be updated.
2. What is Personal Information?
Personal information is any information that tells us something about you. This could include details such as your name, contact information, date of birth, bank account details, or any information about your needs or circumstances which would allow us to identify you.
Some personal information is classified as “special” data under data protection legislation. This includes information relating to health, racial or ethnic origin, religious beliefs, political opinions, and sexual orientation. This information is more sensitive, and we need further justifications for collecting, storing, and using this type of personal information. There are also additional restrictions on the circumstances in which we are permitted to collect and use criminal conviction data.
Any references to personal information in this privacy notice will include personal data, and where relevant, special categories of personal data.
3. What Personal Information Do We Collect?
We will collect your full name and contact details (such as phone number, email address, and postal address) from you whenever you engage with us.
Additionally, if we are providing a service to you, or where required by law, we will collect information related to your identity, including at least one form of photographic identification (such as a passport, driving licence, or identification card) and one form of documentation with proof of residence (such as a recent utility bill). We may ask you to upload this through our portal.
We will also confirm whether you have any relatives or close connections working at Prop Home Limited to consider potential conflicts of interest and manage them accordingly.
Renters, Landlords, Buyers, and Sellers
If you are renting, buying, selling, or letting a property through Prop Home Limited, we will collect specific personal information relevant to these transactions, such as:
- Contact details for property viewings and updates
- Identity verification for anti-money laundering requirements
- Bank details for rental payments
- Documentation proving legal ownership or authority to sell/let a property
Property Management
If we manage a property on your behalf, we may collect additional details such as emergency contact information and share necessary details with third-party contractors for maintenance purposes.
4. How We Use Your Personal Information
We rely on several legal bases for processing your personal information, including:
- Fulfilling our contract with you
- Complying with legal obligations
- Legitimate business interests, such as promoting our services, improving customer experience, and protecting against fraud
We also process your data to arrange property transactions, meet regulatory obligations, and share necessary information with solicitors, property developers, or referencing agencies.
5. How We Keep Your Information Secure
We take security seriously and have measures in place to prevent unauthorized access to your personal information, including:
- Secure cloud storage with restricted access
- Limited storage of hard-copy documents
- Data hosting in secured datacenters
- Strict internal access controls and employee training
6. How Long Do We Keep Your Personal Information?
We retain your personal information for as long as necessary to fulfill the services you requested or to meet statutory/regulatory obligations. Retention periods may be extended in case of legal claims.
7. Overseas Transfers of Your Personal Information
We may transfer, store, or process your personal information in locations outside your home country. All data is stored in the UK.
8. Your Rights in Relation to Your Personal Information
You have the right to:
- Be informed about how we use your data
- Access your personal information
- Request corrections or deletion of your data
- Restrict processing in certain circumstances
- Object to processing based on legitimate interests
- Request data portability
- Not be subject to automated decision-making
To exercise these rights, contact info@prophome.co.uk.
9. Complaints and Contact Details
If you have complaints about the way we use your personal information, please contact us at info@prophome.co.uk. If we cannot resolve your issue, you have the right to complain to the Information Commissioner.
For any questions or requests regarding this Privacy Policy, contact: Data Protection Officer
Prop Home Limited
Hart Shaw Building, Europa Link,
Sheffield Business Park, Sheffield, S9 1XU
Email: info@prophome.co.uk